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FAQ

Where do you get your fruit?

Our organic strawberries come from Better Life Organics, a distributor in downtown Los Angeles whose reach extends all over California (aka The Strawberry State). Almost all our citrus (lemons, grapefruit) comes from Stehly Farms Organics in Valley Center, Calif. (north San Diego County); we also get our organic blackberries from Stehly Farms.

Our beautiful Royal Blenheim apricots come from See Canyon Ranch in San Luis Obispo, Calif. (Central Coast) and from Andy's Orchard in Morgan Hill, Calif. (east of Santa Cruz, south of San Jose). Neither farm is "certified organic," but See Canyon's apricots are not sprayed and are grown sustainably using "dry farming," meaning no irrigation and relying solely on ground water and rainfall. Andy's Orchard uses "integrated pest management," which Andy Mariani describes as "a program designed to manage, but not necessarily eradicate pest populations so that both economic damage and harmful environmental effects are minimized."

Read Andy's excellent essay on what certified organic farming is (and isn't) here.

Where else can I buy Paragon Jams?

Look for our jars on the shelves at the completely terrific Los Angeles County Store on Sunset Blvd (@ Fountain Ave.). We also do some food fairs (Artisanal LA) and other pop-up events around town. For the latest updates, keep an eye on the Paragon Blog, or better yet, subscribe to our (non-spamming, never rented or re-sold) email list!

Do you offer any no- or low-sugar jams?

No on the no-sugar jam. Sugar is a necessary element in the preservation equation, along with some acid (lemon juice, usually, or the fruit's own natural acidity) and heat. We use organic turbinado sugar, though we're required by the Los Angeles County Public Health Department and FDA rules to refer to it on the label as "crystalized cane sugar." We hold back on the sugar as much as possible to allow the fruit's full flavor to really shine... we believe this is a major reason why people reach for handmade products like Paragon Jams. But we don't refer to or market our jams as "low sugar," since that claim would trigger all sorts of review issues from a labeling perspective.

How do you handle shipping of my jam order?

We use the U.S. Postal Service's flat-rate service and materials ("If it fits, it ships."). This shipping method has several distinct advantages: USPS provides the boxes for free; its flat-rate service gets priority-mail treatment and is delivered within three business days – usually less. Your package can also be tracked online using the tracking numbers provided in the confirmation email of your order. Lastly, if you've monitored shipping costs across carriers (USPS, FedEx, UPS, DHL), then you know how much rates have steadily increased for all carriers and delivery types since 2008. USPS flat-rate is the most economical and gets your jam to you in the least amount of time.

What is PayLeap and why did I get an email from them?

PayLeap is a merchant service provider used by Paragon Jams to handle credit-card transactions. PayLeap sends automated emails each time you use your credit card on our website.

What is your privacy policy?

We do not rent or otherwise re-sell any personal information you choose to share with us; any promotional emails you receive fom us have a clear opt-out/unsubscribe feature so you won't be bothered with unwanted emails. Our website does not collect or store your credit card infomation. Please email us here or send to info(@)paragonjams(dot)com if you need further clarification.

What terms and conditions apply to my jam purchases?

Orders are fulfilled within 24 hours; packages typcially arrive at their destination within five (5) business days (usually less). We will replace any broken or errant jars ASAP at our cost.

What is your refund policy?

If you're not completely delighted with your jam, we'll either replace your jam at our cost or cheerfully refund your money. Click here to email us or send to info(@)paragonjams(dot)com with any issue, problem or challenge, and we promise to get back to you ASAP!

 

All Paragon Jams product photography by LESLIE ROCKITTER PHOTOGRAPHY



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